Shipping & Returns
HOME DELIVERY SERVICE
1 The territorial scope for sales made through the Store is for the territory of the European Union, so the home delivery service shall only be applicable to said territory. If the user directly exports the products supplied by POWERALIA, the former shall be responsible for obtaining the necessary licences for that purpose and for complying with the exporting regulations and laws of the countries of origin and destination of the goods.
2 The Products bought through the Store shall be sent to the delivery address that the user has specified when registering once the payment has been verified, normally within a period of 24/48 hours, with the deadline for delivery being thirty (30) days by default, as established by Law.
3 POWERALIA's home delivery is provided through various reputable logistics operators. Orders shall not be delivered to P.O. Boxes or hotels or other non-permanent addresses.
4 Shipping costs are not included in the price of the Products. At the time of purchasing the product, the user shall be informed of the exact shipping cost.
INSPECTION, DEFECTS, DELAYS AND NON-DELIVERY
1 The user must inspect the goods upon receipt or within a reasonable period of one (1) calendar day from that time and they must REJECT the delivery if they are damaged.
2 The user must report any incident in relation to the delivery by email, to the address firstname.lastname@example.org, otherwise the products shall be deemed to have been delivered in a perfect condition and they shall be considered to be as indicated in their order and free of any defects.
3 POWERALIA shall not be liable in any way for compensation for delays, non-delivery, etc.
1 The user may return a product and cancel the purchase. Before taking any action, they must contact POWERALIA to request a return merchandise authorisation (RMA) by email to the address email@example.com, and indicate it on the shipping label, in no more than seven (7) calendar days, from the date on which the Product was received. The product must be sent in its original packaging and in a perfect condition, together with the duly completed return form and a copy of the delivery note or invoice, and the user shall pay the direct cost of returning the product and the goods shall be transported at the expense and risk of the user. Said return shall be in accordance with the instructions given by POWERALIA to the user after being informed of their decision to exercise their right to return the goods and the user shall be responsible for returning the products and keeping proof of their delivery. The user must return the product within a maximum of three (3) days of POWERALIA indicating how they must return it.
2 The right to return entails a refund of the amount paid for the product. For that purpose, POWERALIA shall make the payment using the method of payment selected by the user when making the purchase, within a reasonable period of time.
3 The right to return goods may not be exercised when the Product is not returned in its original packaging and when the Product is not in a perfect condition.
4 POWERALIA reserves the right to bill for any repairs and repackaging costs, as applicable.